The Ironing Shop – Terms & Conditions

At The Ironing Shop, we take pride in our unwavering commitment to providing exceptional care for every item you entrust to us. Whether it’s a beloved pair of trainers, elegant curtains, or a luxurious down-filled coat, we handle your belongings with the utmost respect and attention to detail, ensuring they return to you in their best condition.

Our Terms & Conditions are not just a formality but a tool designed to ensure clarity, transparency, and peace of mind for you. Each of our specialised services comes with unique requirements and considerations, so we strongly encourage you to review the terms specific to your item before booking.

 

1. INFORMATION ABOUT US

1.1 This Website is owned and managed by The Ironing Shop.
Our Contact details are 40 White Horse Hill,
Chislehurst BR7 6DL. 020 8295 0771 | [email protected]

2. DETAILS REGARDING THESE TERMS

2.1 Please ensure that you read these terms and conditions thoroughly. By ordering (as described below), you consent to be bound by our published terms and conditions.

2.2 In circumstances where you communicate on behalf of a business/organisation instead of as an individual, you pledge that you have authority to operate on behalf of that entity.

3. DEFINITIONS

3.1 Ordering is the action of booking a collection via our Website, over the telephone or by electronic mail.
3.2 A User is an individual or an establishment who has placed an order
3.3 Us is The Ironing Shop.

4. INTELLECTUAL PROPERTY RIGHTS

We are the proprietor or the licensee of all intellectual property rights on our Website. All such liberties are reserved.

You may print off a copy and may download sections of any page(s) from our site for your reference. You may attract the attention of others within your community to material published on our site.

You must not alter the paper or digital replicas of any materials you have printed off or downloaded in any way. You must not use any illustrations, photographs, video or audio sequences, or graphics individually from any accompanying text.

Our position (and that of any recognised contributors) as the authors of material on our site must consistently be recognised.

You must not exploit any part of the materials on our site for commercial objectives without acquiring a licence to do so from us or our licensors.

Suppose you print off, copy or download any portion of our site in violation of these terms of use. In that case, your privilege to use our site will cease immediately. You must, at our option, return or destroy any copies of the materials you have made.

Footwear Cleaning Terms & Conditions

Before cleaning, we take detailed photographs of your footwear, including any existing damage. We keep these images for documentation and transparency.

We strive to deliver excellent results, but please note:

  • Some marks or stains may be permanent, especially if untreated for a long time.
  • Dyes used in footwear aren’t always colourfast; minimal colour loss may occur.
  • The yellowing of rubber soles is caused by oxidation and cannot be fully reversed through cleaning.

If we identify grime or damage that cannot be removed without further restoration, we will inform you and offer additional options. Restoration work may incur extra time or charges, with your approval.

Cleaning Timeframes:

  • Standard: Up to 7 days
  • Express: 3-day turnaround (£15 per pair)
  • Restoration: Up to 14 days

We do not accept liability for damage to counterfeit items or shoeboxes. Our service includes odour removal, but we cannot guarantee that unpleasant smells will be eliminated entirely. Items left uncollected after 3 months may be responsibly disposed of.

Curtain Cleaning Terms & Conditions

Curtains are complex, and their response to cleaning can be affected by various environmental and manufacturing factors. Our policy includes the following key points:

  • Relaxation Shrinkage: Up to 3% may occur, typically only after the first clean. Curtains may regain some length after hanging.
  • Accessories: Please remove hooks, hoops, and tassels. We cannot guarantee their safe return.
  • Stitching & Trimmings: Older or poorly stitched seams may loosen. Trimmings, hand-painted areas, and printed fabrics are cleaned at your risk.
  • UV Damage: Long-term sunlight exposure weakens fibres. Tears or fading may emerge after cleaning.
  • Watermarks: Often caused by condensation or humidity. Old stains may become more pronounced after cleaning.
  • Blackout Linings/Fire Retardants: Curtains containing these materials are unsuitable for our cleaning process and will not be accepted due to the risk of blistering, disintegration, or complete removal of the fire-retardant coating.

If in doubt, please ask us for advice before booking your curtain clean.

Down-Filled & Padded Coat Cleaning Terms & Conditions

Coats with down or synthetic fillings require specialised care. We follow a detailed process involving the following:

  • Initial inspection of fabric, labels, and pre-existing damage
  • Specialised cleaning techniques
  • Professional tumble drying using dryer balls to reduce clumping and restore loft

Please be aware of the following:

  • Some loss of loft is natural due to reduced feather oils
  • Minor clumping of filling can still occur, even with correct drying
  • Water-repellent or coated fabrics may wear over time
  • Shrinkage is rare but possible
  • Seam whitening, especially in premium brands like Canada Goose, is a recognised material trait—not a fault

We clean all garments according to care labels. Items without labels are cleaned at your own risk. If your coat has been previously treated or coated (e.g., waterproofing), let us know beforehand. A faint cleaning solvent smell may be present temporarily after cleaning.

General Terms & Conditions

Payment

Payment must be made in full before your items are released. Prices are subject to change without notice. We reserve the right to suspend services for unpaid or overdue orders. We accept cheque payments where necessary.

Dropping Off Items

You will receive a ticket with a summary of items left with us. Please check it carefully. We rely on the ticket to process your order, which forms the basis of our records. Items of high value (worth more than 10x the cleaning charge) must be declared at the time of drop-off to qualify for full-value compensation. A consent form is required for high-risk or special items, including rugs, suede/leather, household fabrics, and heavily embellished garments.

Collecting Items

Lost tickets will require a valid ID before release. We recommend checking your items upon collection or delivery. We cannot accept claims for missing garments made more than 24 hours after return. Items not collected within 90 days may be disposed of.

Right to Refuse

We reserve the right to refuse service to any customer at our discretion.

Cleaning Policy

We follow guidelines from the Textile Services Association (TSA). If you’re unhappy with a result, please contact us within 3 days. If appropriate, we will reprocess the item at no charge. If you remain dissatisfied, we may offer a refund or credit note, depending on the circumstances.

We clean all items according to the manufacturer’s care label. If a label is absent or appears incorrect, we will use our professional judgment to select the safest method. Any cleaning without a care label is entirely at the customer’s risk.

We are not liable for:

  • Fading or colour bleeding from non-fast dyes
  • Fabric weaknesses that cause tearing
  • Damage due to perfume, deodorant, or sunlight
  • Garments made with stark colour contrast (e.g. white with black inserts) are at greater risk of dye migration

General Exclusions

We cannot accept liability for the following:

  • Items that suffer colour loss or shrinkage when cleaned in line with label instructions
  • Padded or feather-filled items not declared at drop-off
  • Trimmings, beads, buttons, leather panels, or attachments
  • Items damaged by their own accessories (e.g., zip damage, detachable parts)
  • Markings from our poly-tag system
  • Items with faulty adhesives or fabrics that disintegrate with age
  • Garments without care instructions
  • Deliberate fabric effects (e.g., crinkles, creases) that may be lost during pressing

Some flaws, such as stretched seams or previously masked defects, may not become visible until after cleaning. All garments are cleaned at your own risk.

Claims – Loss and Damage

We aim to handle your garments with the utmost care and operate with complete transparency at every stage of the cleaning process. However, in the unlikely event of a concern regarding loss or damage, we have a transparent and fair policy.

If you believe your item has been lost or damaged while in our care, you must notify us within 48 hours of receiving your completed order. Beyond this timeframe, we cannot accept liability, as garments may have been subject to further handling or movement outside our facility.

We require the original ticket or order reference number to process any claim. This is essential to trace the job, verify the garments included, and access supporting documentation such as item counts, timestamps, and photographic records. We cannot investigate or compensate for any untraceable claim without a valid ticket or reference.

All shirts and bedding are counted individually and ticketed at The Ironing Shop. This ensures every item is logged at key stages: pricing, cleaning, and packing. This system helps us avoid mishandling and enables full traceability throughout our workflow.

If no record exists for the item in question and there is no evidence it was submitted to us, we are unable to accept liability. We can only investigate and compensate for garments that can be traced within our system. Without a valid ticket or proof of submission, it is impossible to confirm that our team ever received, processed, or handled the item.

Where a valid reference exists, and the garment is confirmed to have been processed by us, compensation is limited to ten times the cleaning charge unless a higher value was explicitly declared and agreed upon at submission.

Suppose there is any uncertainty as to the cause of damage. In that case, we may refer the garment to an independent testing service such as SATRA. If the report confirms our process was at fault, we will cover the garment’s value and the testing cost. If no fault is found, no compensation will be due.

We are not liable for:

  • Items reported after the 48-hour window
  • Items without a valid ticket or order reference
  • Items not verifiably received into our system
  • High-value items not declared at drop-off

A credit note may be offered as a goodwill gesture at our discretion, but this does not constitute acceptance of liability.

Collection & Delivery

We aim to deliver your items on time, but circumstances may occasionally lead to delays. If this occurs, we will contact you promptly to rearrange the delivery. We will attempt to contact you if we cannot access your premises. Multiple failed deliveries may incur a 10% redelivery charge or result in service suspension.

Please inform us if your premises are above the third floor and have no lift access. Health and safety guidelines may prevent us from completing the delivery in these situations.

Vouchers & Promotional Offers

Vouchers and promotions:

  • Hold no cash value
  • Cannot be split across orders or redeemed after expiry
  • Apply only to specified items
  • Are not transferable
  • Expire at the end of the calendar year unless otherwise stated

Miscellaneous

We reserve the right to change or update these Terms & Conditions without prior notice. The most up-to-date version will always be available in-store and online.

Statutory Rights

These Terms & Conditions do not affect your statutory rights as a consumer.

Contact Us

40 White Horse Hill,
Chislehurst BR7 6DL.

020 8295 0771 

[email protected]